KDM FORCE catalogued over 700,000 documents to build one of the biggest digital knowledge base in the European Telco industry.

The Client, Wind Telecomunicazioni, a primary Mobile Network Operator (MNO) with operations in Italy and a subsidiary of Russian telecom group Vimpelcom. The Client operates a Radio Access Network (RAN) consisting of 15,000 Base Transceiver Stations (BTS) and decided to build a digital knowledge base in order to rapidly access and share the information regarding the BTS among employees and external partners (up to 2,500 business users).

A great part of the information needed to build the knowledge base, at the time of the project, was still on paper and scattered across several Client's local offices. Hereafter some info regarding the size of this part of the work:

  • 20 Client's offices
  • 45,000 binders to retrieve from the Client's offices
  • 700,000 documents to digitize
  • 14,000 document boxes to store in our off-site records center

All documents (paper based or digital) had then to be identified and so classified (to match to a very precise ontology), enriched with metadata extracted from the document itself and, finally, uploaded onto a digital repository to allow secure access among users.


The first challenge, in light of the call to move to paperless the Client's network operations, was to collect a huge quantity of legacy paper records from the 20 offices they were kept in. The conversion of over 700,000 documents (including large format plans) into digital format as well as the metadata extraction (over 150 key-search fields per each BTS file), over a time span of 18 months, looked even more intimidating. However, the biggest challenge was to catogorize each document against an ontology of over 100 classification items in order to ensure that the correct information is viewable, - when required - in tandem with the Client's network operations management software.


At first, we kicked-off with an extensive session of meetings with the Client to finalize the design and the project specifications and to collect all of necessary information to plan the operations. Then, we performed a detailed pre-inventory of the BTS binders in order to provide bar-code tagging of all document binders kept in all of the Client's office locations. The services configuration, customization and system integration with Client's existing systems and technologies was then carried out suite.

The project's operational phase saw the set-up of an integrated solution chain, addressing the processes behind the BTS documentation, that involved human resources, technological infrastructures and logistics platforms into the following service lines:

  1. Retrieve paper documents from the Client's premises
  2. Digitize paper and capture meta-data from unstructured information
  3. Provide access to digital files through an on-line digital repository
  4. Retrieve paper documents from the Client's premise
  5. Store and manage physical records from an off-site records center
Process diagram.

In order to provide operational efficiency and consistent results, we worked on the technology side of the solution and developed a vertical document management system. In order to attain the interpretation, analysis capabilities and organization of data, the service side of the solution was supported by our experience on the business processes of the Telco industry.


We have completed our project in 14 instead of 18 months and have been able to assure business continuity throughout the project. We also delivered measurable benefits in these areas: maximization of asset value, recovery in operative efficiency, increase in information security, direct opex savings, sustainability.

Measurable benefits.